Support

Bugs and feature requests are best filed publicly so other people can find them. Anything involving your licence or your data, email us.

Bugs and features

GitHub issues. Public, searchable, tracked.

Open an issue

Licences and billing

Re-issues, refunds, seat changes.

support@dfacto.ai

Security

Never in a public issue. See the disclosure policy.

Report a vulnerability

Response

What to expect

Free tier: community support via GitHub issues, best effort.
Pro: email, one working day for a first response.
Team: SLA per the agreement.

Before filing a bug, Settings → Storage shows your vault path and stats, and yank stats prints the same from the shell. Neither includes clip contents.